Privacy Policy
Last updated: October 2026
This policy explains what personal information Pikachu Hosting ("we", "us") collects, why we collect it, and how we protect it. By using our website or services, you agree to this policy.
1. Information we collect
- Account details: name, email address, phone number, and postal address.
- Order details: the plans, domains, and services you buy, and the dates and amounts.
- Payment details: payments are handled by our payment partners. We do not store your full card number, CVV, or UPI PIN.
- Technical data: IP address, browser type, device information, and pages visited, collected through server logs and cookies.
- Support messages: anything you send us by email, ticket, or contact form.
2. How we use your information
- To create and manage your account.
- To set up, run, and renew your hosting and domains.
- To send invoices, payment reminders, and service notices.
- To answer your questions and provide support.
- To prevent fraud, abuse, and security problems.
- To meet legal and tax obligations.
3. Who we share it with
We share information only when needed to provide our services:
- Domain registries and registrars (for domain registration and renewal).
- Payment gateways (to process your payments).
- Our data center and infrastructure providers (to host your services).
- Authorities, when the law requires it.
We do not sell your personal information.
4. Cookies
We use cookies to keep you logged in, remember your settings, and understand how the website is used. You can turn off cookies in your browser, but some parts of the site may not work properly.
5. How we protect your data
We use secure connections (HTTPS), restrict access to staff who need it, and keep our systems updated. No system is 100% secure, so please keep your password private.
6. How long we keep data
We keep your account and billing data while your account is active and for the period required by law after that. Invoices and tax records are kept as required by Indian law.
7. Your rights
You can ask us to:
- Show you the personal data we hold about you.
- Correct wrong information.
- Delete your data, unless we must keep it for legal or billing reasons.
To make a request, email us at the address below.
8. Children
Our services are for people aged 18 or older. We do not knowingly collect information from children.
9. Changes to this policy
We may update this policy from time to time. The "last updated" date at the top shows when it changed.
10. Contact us
Email: support@pikachuhosting.in